Shipping policy

SHIPPING POLICY

Effective Date: 31 July 2026

At HomeRoyalBeautyQueen, we aim to provide a reliable and convenient delivery service to our customers. Please read this Shipping Policy before placing an order.

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Orders are normally prepared for shipment within 2–5 business days. Processing times may be longer during promotions, holidays, weekends, or periods of high order volume.

2. Delivery Times

After your order has been processed and shipped, delivery times may vary depending on the destination, shipping method, courier, warehouse location, customs clearance, and other circumstances.

Estimated delivery time:

South Africa approximately 5-9 business days
United States: approximately 3-8 business days
United Kingdom: 3-9 business if the day

Delivery estimates are not guaranteed delivery dates.

3. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information where tracking is available.

Tracking information may take some time to become active after the parcel has been handed to the shipping carrier.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
Street address
Apartment/unit number, where applicable
City
Province/State
Postal/ZIP code
Country
Contact telephone number, where required

HomeRoyalBeautyQueen is not responsible for delays, additional shipping charges, or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Shipping Delays

Delivery may occasionally take longer than the estimated timeframe because of circumstances outside our control, including:

Courier delays
Customs processing
Weather conditions
Public holidays
High shipping volumes
Incorrect address information
Supplier or warehouse delays
International shipping restrictions

We will make reasonable efforts to assist customers when a delivery delay occurs.

6. Customs, Duties and Taxes

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

Where such charges are imposed by the destination country, they may be the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for complying with applicable import regulations in their country.

7. Lost, Damaged or Missing Packages

If your order appears to be lost, damaged, or has not arrived within a reasonable period after the expected delivery timeframe, please contact us with your order number and relevant tracking information.

We will work with the shipping carrier or fulfilment provider to investigate the matter.

Customers should check with household members, neighbours, building reception, and the courier before reporting an order as missing.

8. Incorrect or Refused Deliveries

If a parcel is returned because the customer provided an incorrect address, refused delivery, failed to collect the parcel, or was unavailable to receive it, additional shipping costs may apply before the order can be reshipped.