Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout.

Can I change or cancel my order after placing it?
Orders can be changed or cancelled within 24 hours of placement. Please contact us immediately via our Contact page if you need to make changes.

Is it safe to shop on your website?
Absolutely. Our store uses SSL encryption and secure payment processing to keep your information safe at all times.

Shipping

How long will my order take to arrive?
Domestic orders typically arrive within 3–7 business days. International orders take 7–14 business days depending on your location.

Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our current promotions or use code WELCOME10 for 10% off your first order.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Visit our Returns & Refund Policy page for full details.

How long does a refund take?
Refunds are processed within 5–10 business days once we receive and inspect your return.

What if I received a damaged or wrong item?
We sincerely apologise! Please contact us within 7 days of receiving your order and we'll arrange a replacement or full refund at no cost to you.

Products

Are your products high quality?
Yes — at Royal Beauty Queen, we carefully curate every product to meet our premium quality standards. All items are tested before being listed in our store.

Do your lighting products come with a warranty?
Most of our lighting products include a manufacturer's warranty. Please check the individual product page for warranty details.